I’m sure you remember the mechanic who went the extra mile to vacuum out your car, a great trip to the hairdressers, or how a travel agent helped you figure out a confusing mass of travel plans. Often it’s the little things that make your day better – like the bagger at the grocery store carrying out your groceries with a smile and a helpful attitude. I treasure those moments and appreciate the service people who make a difference on the fornt lines of customer service.
While it’s great to get that good customer service it is often not what is delivered. At Mr. Rooter Plumbing we want to make your day better each time you do business with us. As a company I believe your experience with us is key. This is what will bring you back time and again which it is vital to our continued success.
I believe the difference between ordinary customer service rather than an outstanding experience is the feelings and memories the event leaves you with. The positive experience helps us feel good and it makes our day better. And when this happens we’re more likely to share our story about the company and recommend them to our friends and family.
I’ve always been impressed with Starbucks. They may sell a really good cup of coffee but I think it is really the relaxing and comfortable atmosphere, not to mention the friendly people, that justifies their prices. Essentially they are selling the experience. I am willing to take the time out of my busy day to relax with a delicious drink in a relaxing and friendly place.
At Mr. Rooter we work to schedule your appointment at your convenience, not ours. Our services are available to you 24 hours a day, seven days a week – and we never charge an overtime charge. If we can make your day just a little bit brighter, I consider our job well done.